BOOKING TERMS & CONDITIONS
PRICES AND RATES
All prices and rates are in US dollars and are subject to change without notice, until payment has been made and proper confirmation of availability.
Prices and rates of tourist packages are per person. If requested packages include lodging based on passenger requirements mentioned during the reservation process. Rates and fees do not include extras, tips, airport taxes, airfares (unless otherwise indicated), entrance fees to the national park or other islands, excess baggage or any other item not specified in the tour program.
Child pricing applies to children aged between 0-2 years. Children more than 2 years old will be charged as adults for all services.
ITINERARY
The itineraries are planned with great care, although, for operational reasons, it may be necessary to change the order of activities in the itinerary or the specified route, and though such cases are rare, in general the itinerary should be treated only as a basic guide.
The company reserves the right to make unannounced changes to the order of the excursions or trips due to weather conditions, ocean tides, time of arrival or departure of aircraft, buses or boats, availability of tours and hotels, or for any other relevant reason, to complete all activities stated in the tour package.
DOCUMENTATION
The passenger is responsible for having a valid passport or other travel documents and visas according to their nationality accepted by the laws of the governments of the countries you are visiting.
To confirm to your booking we will also require your information.
Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements, food preferences etc.
OBLIGATIONS
If a service cannot be provided by an error, failure or fault attributable directly to the operator of the service, Galapagos Authentic Travel Agency will do their best to provide a solution of equal value to the service not provided.
CANCELLATION POLICIES
CANCELLATION BY YOU
PACKAGES & TOURS
a) Cancellation 31 days or more prior to service date – we will retain 20% of the total package/ tour and remaining refund given minus any bank fees/service charges
b) Cancellations 30 days and less prior to service date – we will retain 100% of the cost of the package/ tour
Note: Certain Hotels, tour operators and all cruises have stricter cancellations policies than this, Galapagos Authentic Travel reserves the right to apply the cancellation policy of specific hotels, cruises and tour operators included in your package.
CANCELLATION BY US
Certain services may be interrupted or may be canceled due to weather conditions, force majeure, or other reasons beyond the control of the hotels, airlines, suppliers or us (Galapagos Authentic Travel).
Cancellation due to Force Majeure
If a trip is cancelled due to a Force Majeure Event, we can offer you a choice of:
- a) a 100% credit of monies paid for your trip; or
- b) a refund minus unrecoverable costs.
If the cancellation due to a Force Majeure Event occurs after a trip has commenced, we can offer you a choice of a pro-rata:
a) 100% credit for the days that remain on your trip; or
b) refund minus unrecoverable costs of the days that remain on your trip.
Any credit resulting from a cancellation under this clause (Cancellation by us):
– does not have an expiry date and may be applied towards any other available trip offered by us;
– are not redeemable for cash;
A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.
RESPONSIBILITIES
Galapagos Authentic Travel Agency is the non-direct operator for tour services. All land tours, hotels and cruises are contracted through 2nd parties and Galapagos Authentic Travel Agency acts only as an intermediary agent for passengers contracting these tours or hotels.
Galapagos Authentic Travel Agency takes no responsibility for accidents, loss, damage, delay, inconvenience or any other irregularity that may be caused by defects of any vehicle, or through situations of omission, neglect or negligence of any of these secondary companies. Galapagos Authentic Travel Agency also accepts no responsibility for tour or service cancellations by the secondary companies as a result of vandalism, strikes, war, governmental actions, weather conditions, or other factors which imply additional expenses caused by delays, itinerary changes or other causes.
Galapagos Authentic Travel Agency reserves the right to accept or reject any request for reservation of any passenger, any tour or package tour or to cancel or change a tour package, if circumstances so warrant. The application of any requested service to our company will be understood as a consent to these conditions.
RESERVATIONS
All reservations are subject to confirmation until full receipt of full payment for services. Or in such case as to have reached a point agreement between the company and the customer, the reservation can be confirmed with a partial payment of 50%. However, the balance must be paid before commencement of services, usually 31 days before service, dates depending on the package/ hotel or cruise.
Payment for our services can only be done as stated in our methods of payment. Once the tour package booking is confirmed with customer by e-mail with a service voucher, the tour or package is guaranteed, unless cancellations arise due to reasons stated under the heading of responsibilities which are totally unrelated to the company.
The confirmation of the hotels are subject to availability, if your specified hotel has no space you will be given another hotel of similar category and price.
Temporary blocks for daily tours are possible. The timeframe of a temporary block will be communicated when requesting it. After reaching the time limit of the temporary block, it will be eliminated without prior notice.
PAYMENT POLICY
All tours or packages must be paid in full 31 days before the commencement of the tour or package, unless otherwise arranged with Galapagos Authentic Travel Agency.
If booking cruises, some companies require payment in full 90 days before cruise departure, you will be notified of this requirement during the reservation process.
International payments can be made through Wire Transfer or a payment link.
WIRE TRANSFER:
ACCOUNT NUMBER: 8153558
ACCOUNT HOLDER: SOFITRAVELEXPERIENCE S.A.
TAX ID: 2091765368001
BANK NAME: BANCO DEL PACIFICO
COUNTRY: ECUADOR
ADDRESS: PTO. AYORA, AVENIDA CHARLES DARWIN, SANTA CRUZ
SWIFT: PACIECEG871
EMAIL: SALES@GALAPAGOSAUTHENTICTRAVEL.COM
WETRAVEL: ~ +4% fee for VISA, MASTERCARD // ~ +5% fee any other credit card
TRAVEL INSURANCE
Travel insurance is recommended for all our customers.
We recommend that your travel insurance includes cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details.